During this period of change and uncertainty, at Mercedes-Benz Trucks we have been offering our support every step of the way to keep your business moving.

Throughout this time, our 81 dedicated Authorised Repairer workshops have remained open, providing extensive coverage across the UK, and we have maintained parts supply to make sure we can get trucks back on the road as quickly as possible.  We also ensured that our fleet of Service24h support vans was on the road providing assistance when you needed it most.

In order to continue supporting you and your business as the country moves out of lockdown, we are taking further measures to improve the service we offer and to help you operate as normally as possible.

For those customers who need to bring vehicles back into service, we at Mercedes-Benz Trucks have developed our latest initiative to help you achieve these requirements.

Mercedes-Benz GenuineParts have been created to work efficiently and in harmony with each other.  Manufactured specifically for your truck, they are made using the highest quality materials and subjected to rigorous functional, safety and longevity tests. 

A worldwide warranty applies to Mercedes-Benz GenuineParts, and long-term availability is guaranteed – including beyond the series production period. Replacement times are fast – regardless of where in the world you currently need your parts.

Our Ready for Action initiative offers you an opportunity to proactively plan the return of your trucks to the road with your local Mercedes-Benz partner.  Ready for Action is an enhanced visual check with battery condition assessment, a quick test and a short road test. These inspections exceed the DVSA requirements and minimise potential downtime by identifying defects resulting from a period off the road prior to the vehicle’s scheduled PMI.  As an added benefit, by booking these inspections with your Mercedes-Benz partner, you will not only get an early view of any work that will be required at the next PMI, but will minimise the risk of high levels of S24h call-outs that could occur if the restarting of any stood-down trucks is not managed correctly.

Our Ready for Action  campaign includes our remanufactured parts that are refurbished to factory standard.  Find out more about our remanufactured parts and how they benefit you as a customer.

Ready for Action parts are also available on WebParts, the Mercedes-Benz Online ordering system.

With Mercedes-Benz WebParts you have the ability to look up Mercedes-Benz GenuineParts easily and quickly and order them directly from your Mercedes-Benz Dealer 24 hours a day, 365 days a year.

If you do not currently have access to Mercedes-Benz WebParts, please contact your Mercedes-Benz partner, or register online by clicking on the button below.